Effective Date: June 2026
Please read each provision of this Agreement carefully before using CityBike services. By accessing or using the CityBike website, mobile application, bicycles, e-bikes, or related services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use CityBike services.
The materials contained within the CityBike website and mobile application are protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the CityBike platform, software, branding, or related services without prior written permission from CityBike.
CityBike is committed to providing safe, reliable, and efficient shared mobility services. We reserve the right to modify, improve, suspend, or discontinue any part of the services, pricing structure, operational areas, subscription plans, or platform functionality at any time.
This User Agreement and Terms of Use (“Agreement”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and CityBike (“CityBike”, “we”, “us”, or “our”).
Means these Terms and Conditions.
Refers to CityBike.lk, its operators, affiliates, partners, employees, contractors, and authorized representatives.
Means any bicycle, electric bicycle (e-bike), scooter, or other mobility device provided by CityBike.
Means the CityBike website, mobile application, vehicles, subscriptions, parking systems, payment systems, customer support services, and all related services.
Means any ride pass, membership, promotional package, prepaid plan, or rental package offered through CityBike.
Means the geographical areas designated by CityBike where vehicles may be operated, parked, or returned.
Means the CityBike mobile application or software platform through which users access CityBike services.
Means the official CityBike website located at CityBike.lk
You are the sole authorized user of the CityBike services under your account and are fully responsible for all activities conducted through your account.
You agree not to permit any unauthorized person to use a CityBike vehicle rented through your account.
You are fully responsible for the proper and lawful use of CityBike property during the rental period.
Users must meet the minimum legal age required under applicable local laws to operate bicycles or e-bikes.
By accepting these Terms, you confirm that you are legally permitted to use CityBike services in the applicable jurisdiction.
You agree to use CityBike services, vehicles, software, and related property respectfully, responsibly, and only for their intended purpose.
Users must not:
CityBike reserves the right to suspend or terminate accounts involved in misuse or abuse of the services.
Before starting each ride, you are responsible for ensuring that the vehicle is safe to operate.
You must inspect:
You must not use any vehicle that appears damaged, unsafe, or defective.
If you detect any defect, malfunction, or safety issue, you must immediately report it through the app or customer support.
Users are responsible for operating vehicles safely and in accordance with all applicable traffic laws and regulations.
You must consider:
Helmet use is strongly recommended.
Only one rider is permitted per vehicle unless otherwise authorized by CityBike.
Vehicles may only be used within designated operational areas shown in the app.
Users must not ride or park vehicles in:
CityBike reserves the right to apply additional charges for vehicle recovery from restricted or unauthorized areas.
Users must not:
Any battery-related damage caused by misuse or negligence may result in repair or replacement charges.
Vehicle availability may vary depending on:
CityBike does not guarantee uninterrupted access to vehicles or services at all times.
Vehicles must be parked responsibly and legally at the end of each ride.
Users must not block:
Where applicable, vehicles should be parked in:
Users may be required to upload a clear parking photo before ending the ride.
If a vehicle is improperly parked, abandoned, damaged, confiscated, or requires repositioning or recovery, CityBike reserves the right to charge reasonable recovery, handling, or penalty fees.
Additional charges may apply if municipalities, hotels, private properties, or authorities impose fines or removal charges on CityBike due to user misconduct.
Users agree to pay all applicable:
All prices are displayed within the app or website and may be updated periodically.
By using CityBike services, you authorize CityBike to charge your selected payment method for all applicable charges associated with your account.
Failure to maintain a valid payment method may result in suspension of services.
Refund requests are reviewed on a case-by-case basis.
Where permitted by law, CityBike reserves the right to deduct payment processing fees, administrative charges, or third-party transaction costs from refunded amounts.
You are responsible for the vehicle from the moment the rental begins until it is properly returned and locked within the approved operational area.
You agree to immediately report:
Users may be held financially responsible for damage, theft, vandalism, negligence, or misuse occurring during the rental period.
In the event of an accident involving injury, property damage, or third parties, users must:
CityBike vehicles may contain GPS tracking systems, IoT devices, sensors, and remote control technology for operational, security, maintenance, and safety purposes.
By using the services, you consent to the collection and use of location and operational data in accordance with the Privacy Policy.
CityBike reserves the right to remotely disable or restrict vehicles where necessary for safety, recovery, maintenance, legal compliance, or operational reasons.
CityBike collects, stores, and processes personal information in accordance with the CityBike Privacy Policy.
By using the services, you consent to the collection and processing of your information for:
Use of CityBike services is at your own risk.
To the maximum extent permitted by law, CityBike shall not be liable for:
Nothing in this Agreement excludes liability where such exclusion is prohibited by applicable law.
CityBike reserves the right to suspend, restrict, or terminate user accounts at any time for:
CityBike reserves the right to update or modify this Agreement at any time without prior notice.
Updated Terms become effective immediately upon publication on the website or app.
Continued use of CityBike services after updates constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the country or region where CityBike operates.
Any disputes arising from the use of CityBike services shall be subject to the jurisdiction of the competent local courts.
For support, inquiries, or legal matters, please contact:
CityBike
Website: CityBike.lk
Email: support@citybike.lk