Privacy Policy

Effective Date: June 2026

Welcome to CityBike. Your privacy is important to us. This Privacy Policy explains how CityBike collects, uses, stores, and protects your information when you use the CityBike mobile application, website, electric bicycles, and related services.

By using CityBike services, you agree to the practices described in this Privacy Policy.

1. About CityBike

CityBike is a shared electric bicycle mobility platform operated by City Bike (PVT) Ltd together with its technology and operational partners (“CityBike”, “we”, “our”, or “us”).

Our services include:

  • The CityBike mobile application
  • The CityBike website
  • Shared electric bicycles and related mobility services
  • Payment, customer support, and operational services

2. Information We Collect

When you use CityBike, we may collect the following categories of information:

2.1 Personal Information

We may collect:

  • Full name
  • Mobile phone number
  • Email address
  • Date of birth
  • Payment information
  • Government-issued identification where required by law
  • Profile photo (if applicable)
2.2 Location Information

To provide our services, CityBike collects real-time location information when:

  • Searching for nearby bicycles
  • Unlocking or using a bicycle
  • Ending a ride
  • Operating within designated service zones

Location services may continue during active rides to ensure safety, billing accuracy, and operational support.

2.3 Ride & Usage Information

We may collect:

  • Ride start and end times
  • Route and trip distance
  • Bicycle identification number
  • Parking location
  • Ride duration
  • Battery status
  • App interaction data
2.4 Device & Technical Information

We may collect technical information including:

  • Device type and operating system
  • IP address
  • Mobile network information
  • Browser type
  • App version
  • Crash reports and diagnostics

3. How We Use Your Information

CityBike uses your information to:

  • Create and manage your account
  • Process payments and subscriptions
  • Provide access to bicycles and services
  • Improve platform safety and performance
  • Prevent fraud, misuse, or unauthorized activities
  • Provide customer support
  • Send ride receipts, alerts, and operational notifications
  • Improve our products and services
  • Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment gateway providers
  • Technology and cloud hosting partners
  • Customer support providers
  • Maintenance and operational teams
  • Government authorities or law enforcement where legally required
  • Insurance providers in connection with incidents or claims

All third parties are required to protect your information appropriately.

5. Payment Information

Payments made through CityBike may be processed by third-party payment providers. CityBike does not store full credit card or payment card details on its servers.

Payment providers may process your information according to their own privacy policies and security standards.

6. Location Tracking

CityBike bicycles are equipped with GPS and IoT tracking technology for:

  • Theft prevention
  • Fleet management
  • User safety
  • Ride verification
  • Parking compliance

By using CityBike services, you consent to the collection and use of location data related to your rides.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements
  • Improve operational performance

When information is no longer required, it will be securely deleted or anonymized.

8. Security

CityBike uses commercially reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request a copy of your stored data
  • Object to certain data processing activities

Requests may be submitted through our support channels.

10. Cookies & Analytics

The CityBike website and app may use cookies and analytics tools to:

  • Improve user experience
  • Analyze platform usage
  • Remember user preferences
  • Monitor performance and reliability

You may manage cookie settings through your browser settings.

11. Third-Party Services

CityBike services may include links or integrations with third-party platforms, maps, payment systems, or social media services. CityBike is not responsible for the privacy practices of those third parties.

We encourage users to review their respective privacy policies.

12. Children’s Privacy

CityBike services are not intended for children under the minimum legal age permitted under local regulations.

We do not knowingly collect personal information from children without appropriate legal consent.

13. International Data Transfers

Your information may be processed and stored in countries outside your country of residence where our technology providers or service partners operate.

By using CityBike services, you consent to such transfers where permitted by law.

14. Changes to This Privacy Policy

CityBike may update this Privacy Policy from time to time.

Updated versions will be published through the app or website. Continued use of the services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Information

For privacy-related questions or requests, please contact:

CityBike
Email: support@citybike.lk
Website: https://citybike.lk

This Privacy Policy applies to all CityBike services, including the CityBike mobile application, website, and shared electric bicycle platform.